Refund policy

Return & Refund Policy

Effective Date: 5 October 2026

At Amorette Jewels, every order is carefully checked and packed before dispatch.

1. No Return / No Refund

Amorette Jewels follows a no-return and no-refund policy for customer-initiated returns.

We do not accept returns or provide refunds for reasons including:

  • Change of mind

  • Personal preference

  • Wrong product selection

  • No longer wanting the product

  • Colour preference where the product received matches the listing

  • Minor variations caused by photography, lighting, or screen settings

2. Damaged, Defective, Incorrect or Incomplete Orders

If you receive:

  • A damaged product

  • A defective product

  • A product different from the product ordered

  • A product with missing components

please contact us as soon as possible after delivery.

For verification, we may request:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Unboxing video, where available

  • A description of the issue

After reviewing the information, Amorette Jewels will determine the appropriate resolution where the issue is verified.

Depending on the circumstances, an eligible verified issue may be resolved through a replacement or another appropriate remedy, subject to product availability and applicable law.

3. Unboxing Video

We strongly recommend recording a continuous video while opening your package.

An unboxing video can help us investigate claims relating to damage, incorrect products, missing items, or package tampering.

4. Refunds

Refunds are not available under our standard policy for customer-initiated returns.

Where a refund is specifically approved by Amorette Jewels or required under applicable law, it will generally be processed through the original payment method.

The time required for the amount to appear in your account may depend on your bank or payment service provider.

5. Unauthorized Returns

Please do not send any product back without first contacting Amorette Jewels and receiving instructions from our support team.

6. Contact Us

For damaged, defective, incorrect, or incomplete orders, contact us at:

Email: it.is.amorette.jewels@gmail.com
Phone / WhatsApp: 9373550144
Customer Support: 10:00 AM – 5:00 PM

Please include your order number when contacting us.